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Recent purchase and activation of 360. For some reason, the pgm won't open from the desktop icon or from the Start Menu. If I choose certain Norton tasks from the Taskbar in the lower right near the clock, they will run, but the main pgm won't open. I've tried the reboot suggestion, and if I attempt to open 360 just after a reboot, it will open very quickly, but then closes, and I can't open it again by just casually clicking from the desktop or Start menu. I have tried uninstalling using the Norton uninstaller; after a complete uninstall, and a reinstall of 360, I can only click the desktop icon once.the application opens and closes in a 'flash.' I am able to pick the individual tasks from under the main 360 application out of the Start Menu, or from the Taskbar, but, still unable to open the main pgm 360 from Start menu or desktop icon.

Anyone else have issues not being able to open 360 after the install? The more I hear from you the more I wonder if in fact you are somehow infected and whatever you are infected with is causing your situation. I would suggest you download Malwarebytes Anti-Malware Free from here: and run a full scan after updating the definitions.

You can go to, sign in and clickon the yellow download button - that should download N 360 for you - although I beleve that is where you downloaded from before. Downloading from there should, install and activate N 360. BTW, just curious, what were the circumstances on your system prior to initially installing N360? Any other AV/security programs installed? Hillsmi wrote: After clicking the link, I let it run it's paces. It did prompt for a reboot, which was done, but when the system came back online, I was not directed / prompted / asked for a reinstall of N360.

A d/l size of 147Mb for an installer seems somewhat large. So, yes, I have doubts; as there was no direction to reinstall the pgm. Where do I get directed now to d/l an uncorrupted N360 that can be activated / linked to my purchase and current key and s/n? Are you logging into an administrator account in Windows? That is required for the installer to autostart after the reboot.

Okay, here's where I stand, or sit, typing my findings. I took your suggestions and installed / ran the Malware detector, which came back clean. I then used the Standard version link you provided on pg 3 of this thread to Uninstall, and then reinstall N360.

360 is now installed on my system with the following findings: 1. This time, there is no Norton 360 icon placed on desktop by the installer. The main pgm WILL NOT open from the Start Menu, as the 'Open Norton 360' is gray, not black. However, the sub-pgms under the 'Open Norton 360' off the Start Menu icon will open. The main pgm will not.

From the System Tray, the 'Open Norton 360' is bold black, but still, WILL NOT open. However, again, the sub-pgms under the 'Open Norton 360' off the System Tray will open. The main pgm will not. From Start >>>All Pgms >>>Norton 360, same result, Live Update will run, but the main pgm WILL NOT open.

So, again, I am unable to access the entire / main pgm to manipulate or customize the settings and all the other perks of owning the pgm. I am limited to Live Update and checking for new version, Quick Scan, and the scant few sub-pgms. Lolifox Browser Free Download there.

Only not able to access the entire pgm. Please advise further how I can be able to have a 'fully functional' and 'completely accessible' N360. I am still having the exact same problems as others after 4 sessions with support totaling over 10 hours including two with case managers.

I even restored my system to a state where everything worked a week ago before my Norton 360 download. I did notice there were many critical Windows Updates in the past week. I use Windows 7. My guess is with all the people having similar problems Symantec and/or Microsoft will find the conflict and patch it within the next week or two. The frustrating part is I had a working Norton 360 on my system.